Customer Service

At our company, we value your opinions and strive to provide you with the best possible experience. If you have any feedback, whether it be a positive suggestion or a concern, we encourage you to reach out to our customer service department. Your input is crucial in helping us improve and provide you with the exceptional service you deserve. 


If you are dissatisfied or have any complaints, recipient rights complaints, grievances, or appeals, we are here to listen. A grievance pertains to expressing dissatisfaction about any service-related matter, excluding service determinations. On the other hand, an appeal is specifically for expressing discontent with a service determination and should be initiated by an adverse benefit determination (ABD).


If you find yourself unhappy with any aspect of the services provided by GIHN, we strongly encourage you to contact our customer service department. Your feedback is valuable to us, and we are committed to addressing and resolving any issues you may encounter. Thank you for choosing Gratiot Integrated Health Network as your mental health provider of choice.


Customer Service Brochure

Grievance And Appeals Brochure


Customer Service Department Supervisor: Pam Fachting

Phone Number: (989)466-4192

Address: 608 Wright Avenue, Alma, MI 48801

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